Subscription-terms

Subscription Terms and Conditions

These Subscription Terms apply when you purchase a recurring matcha subscription from Matcha Studio. By starting a subscription, you agree to these terms alongside our general Terms and Conditions and Returns Policy.

1. Your subscription

Your subscription will renew automatically at the frequency selected at checkout. The subscription price, delivery frequency and products included will be displayed before you complete your purchase.

Payment will be taken automatically using the payment method connected to your subscription.

2. Minimum commitment

Our matcha subscriptions have a minimum commitment of two subscription orders.

After your second order has been processed, you may cancel your subscription at any time.

This minimum commitment does not affect any cancellation or other rights you may have under applicable consumer law.

3. Cancelling your subscription

You can cancel your subscription through your online account or by contacting us at customer@matchastudio.co.uk.

Cancellation requests must be made before your next order has been processed. Cancelling your subscription will prevent future subscription orders but will not automatically cancel an order that has already been processed or dispatched.

4. Orders that have already been dispatched

Once an order has been dispatched, we cannot guarantee that it can be stopped or recalled.

Cancelling your subscription after an order has been dispatched will only cancel future subscription orders. You may request a return for the dispatched order after it has been delivered, subject to our Returns Policy and your statutory rights.

5. Skipping or delaying an order

You may skip an upcoming subscription order or delay it until a later available date through your subscription account.

A skip or delay request must be submitted at least 48 hours before your next scheduled payment date. Requests submitted after your payment has been processed may not apply to the upcoming order.

Skipping or delaying an order does not cancel your subscription. Your subscription will continue from the revised delivery date or the following scheduled subscription cycle.

A skipped order does not count towards the two-order minimum commitment.

6. Returns

To request a change-of-mind return, please contact us within 14 days of receiving your order. The product must then be returned within 14 days of your request.

For food safety and hygiene reasons, matcha products must be unopened, unused and returned in their original sealed packaging. We may be unable to accept a change-of-mind return where the product seal has been opened or damaged.

Customers are responsible for the cost of returning change-of-mind items unless we confirm otherwise.

These restrictions do not affect your rights where a product is faulty, damaged, incorrectly supplied or not as described.

7. Refunds

Approved refunds will be returned to the original payment method.

We may wait until we have received the returned product, or evidence that it has been sent back, before issuing the refund.

Original standard delivery charges will be refunded where required by law. Additional delivery costs for premium or express delivery services may not be refundable.

8. Damaged or incorrect orders

Please contact us at [insert email address] as soon as possible if your order arrives damaged, faulty or incorrect. Where appropriate, we will arrange a replacement, refund or another suitable resolution.

Please include your order number and photographs showing the issue.

9. Failed payments

If a subscription payment fails, we may attempt to take payment again and may contact you to update your payment information.

Your order may be delayed or your subscription may be paused or cancelled if we are unable to collect payment.

10. Changes to your subscription

You can update your delivery address, payment details or available subscription preferences through your account.

Changes must be made before the upcoming order is processed. We cannot guarantee that address or product changes can be applied after processing has started.

11. Product availability

Subscription products remain subject to availability. Where a product is unavailable, we may contact you to offer a suitable replacement, delay the order or provide a refund.

We will not substitute a product without informing you.

12. Changes to these terms

We may update these Subscription Terms occasionally. Where a change materially affects your subscription, we will provide reasonable notice before it takes effect.

Nothing in these terms limits or excludes your statutory consumer rights.